Refund policy

Return & Exchange Policy

Returns
You have 14 days after receiving your order to request a return.

To be eligible, your item must be unworn, unwashed and unused for training, with all tags attached and in its original packaging. Trying it on to check the fit is fine. Please keep your order number or confirmation email, as we'll need it to process your return.

How to start a return
Email us at zystwear@gmail.com with your order number and the reason for the return. If your request is approved, we'll send you the return address and instructions on how to send your package back.

Items sent back without an approved return request will not be accepted.

Return shipping

  • If the item is defective, damaged or the wrong item, we cover the return shipping.
  • For size or preference returns, the customer covers the return shipping cost.

Damaged, defective or wrong items
Please inspect your order as soon as you receive it. If something is wrong, contact us within 7 days of delivery at zystwear@gmail.com with your order number and clear photos of the issue. We'll evaluate it and make it right with a replacement or a refund.

Exchanges
We offer one free size exchange per order, subject to stock availability. Email us at zystwear@gmail.com and we'll arrange it for you. If the size you need is out of stock, we'll offer a refund or store credit instead.

For any other exchange, the fastest way is to return your item and place a new order for the one you want.

Non-returnable items

  • Sale and discounted items (except defective or wrong items)
  • Gift cards
  • Items that have been worn, washed or used
  • Items without tags or original packaging

Refunds
Once we receive and inspect your return, we'll email you to let you know whether the refund is approved. Approved refunds are processed within 10 business days.

  • Paid by card: refunded to your original payment method. Your bank may need extra time to post it.
  • Cash on delivery: refunded by bank transfer or mobile wallet, or as store credit if you prefer.

Shipping fees are non-refundable unless the return is due to a defective, damaged or wrong item.

If more than 10 business days have passed since your refund was approved, please contact us at zystwear@gmail.com.