Shipping Questions
Where do you ship?
We ship within Egypt and to a selected list of countries, including the UAE, the US, the UK, Canada, Australia, Japan and most of Europe. Enter your address at checkout to see if we deliver to you.
What are the shipping costs?
Standard shipping within Egypt is 118 EGP. International shipping is 950 EGP. The exact cost for your order is always shown at checkout before you pay.
Delivery Questions
Can I open the package and try on items upon delivery?
Yes, you can try the item on to check the fit. To keep it eligible for return or exchange, it must stay unworn, unwashed and unused for training, with all tags attached and in its original packaging. Please inspect your order as soon as you receive it.
What should I do if my order hasn’t arrived or is delayed?
Delivery times are estimates and can be affected by the courier. If your order is late, email us at zystwear@gmail.com or call 01550452733 with your order number and we’ll follow up.
Received a faulty/defective item?
Contact us within 7 days of delivery at zystwear@gmail.com with your order number and clear photos of the issue. We’ll evaluate it and make it right with a replacement or a refund, and we cover the return shipping.
I received the incorrect Item/Color/Size
Contact us within 7 days of delivery at zystwear@gmail.com with your order number and clear photos of what you received. We’ll make it right with a replacement or a refund, and we cover the return shipping.
Return & Exchange Questions
What is your return/exchange policy?
You have 14 days after receiving your order to request a return. The item must be unworn, unwashed and unused for training, with all tags attached and in its original packaging. Trying it on to check the fit is fine.
We offer one free size exchange per order, subject to stock. Sale and discounted items (except defective or wrong items) and gift cards can’t be returned. Full details are in our Return & Exchange Policy.
How long will the return/exchange process take?
Email us with your order number and the reason for your request. If it’s approved, we’ll send you the return address and instructions. Once we receive and inspect your return, we’ll email you the result, and approved refunds are processed within 10 business days.
For a size exchange, email us and we’ll arrange it, depending on stock.
Why haven’t I received my refund?
Approved refunds are processed within 10 business days. If you paid by card, your bank may need extra time to post it. If more than 10 business days have passed since your refund was approved, contact us at zystwear@gmail.com.
How do I get my refund?
Email us at zystwear@gmail.com with your order number and the reason for the return. Once your return is received and approved, we’ll refund you:
- Paid by card: refunded to your original payment method.
- Cash on delivery: refunded by bank transfer or mobile wallet, or as store credit if you prefer.
Shipping fees are non-refundable unless the return is due to a defective, damaged or wrong item.
Why was my exchange/return request rejected?
A request can be rejected if:
- the item has been worn, washed or used
- tags or the original packaging are missing
- the item was on sale or discounted (unless defective or wrong)
- the item was sent back without an approved return request
If you think your request was rejected by mistake, email us at zystwear@gmail.com.
General Questions
I sent an email and haven’t received a response — what should I do?
Please check your spam folder, then email us again at zystwear@gmail.com or call 01550452733 with your order number.
Can I edit or cancel my order?
Contact us as soon as possible at zystwear@gmail.com or 01550452733 with your order number. Once an order is accepted we may not be able to change or cancel it, so the sooner you reach out the better.
How can I contact you?
Email us at zystwear@gmail.com or call 01550452733.